Resources

Visiting hours

We recommend visiting from 8 am until 8 pm, but you are welcome to visit 24 hours a day. We strongly encourage children to visit.

How do I find out about activities provided for the residents?

We encourage you to call our center and ask to speak with our life enrichment director or visit our activities page for detailed examples of daily activities. Each resident is given a monthly calendar to keep them informed of daily activities they can choose to be involved in.

What role does Social Services play?

Our social services team assists both residents and their families during transitional periods while providing residents with essential information, managing requests and concerns, and help with discharge planning. Click here to learn more.

How is the laundry done? Can family members take laundry home?

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.

All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash at our facility.

Can we bring a family pet to visit?

We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash, check with our front desk to see if current vaccination is needed prior to your pets first visit.

How often will a physician or health professional visit my loved one?

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit. For specific resident visits, please check with the nursing station or ask the front desk.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the eave of absence book, located at the nursing station.

Is smoking permitted?

For the safety and welfare of all residents and staff, our center is non-smoking.

Can I bring in my loved one’s favorite food?

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available. Contact the front desk to make an appointment or for service questions.

Will my loved one have telephone access?

Our rooms currently feature a telephone hookup. Please inquire about service activation at the front desk. Residents are welcome to bring in a cell phone.

Will my loved one have internet access?

WiFi Internet is provided for residents and their guests.

How often will the Rehabilitation staff work with my loved one?

Depending on the type of rehabilitation and goals set, this can vary. Please speak to the rehabilitation director that can inform you of the rehabilitation program designed for your loved one.

What will Medicare cover?

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to our center with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact us. We will be able to address any apprehensions you may have regarding any particular staff members.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

Should you have any questions regarding these matters please contact the front desk/receptionist at the facility.

Our admissions coordinators will guide you through the necessary forms required for admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.

Medicare will cover skilled care only if all of the following are true:

  1. You have Medicare Part A* (Hospital Insurance) and have days left in your benefit period.
  2. You have a qualifying hospital stay. This means an inpatient hospital stay of 3 consecutive days or more. You must enter the SNF within a short period of time of leaving the hospital.
  3. Your doctor has ordered the services you need for SNF care, which require the skills of professional personnel such as registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech-language pathologists, etc.
  4. You require the skilled care on a daily basis and the services must be ones that can only be provided in a SNF on an inpatient basis.
  5. You need these skilled services for a medical condition that:
    – was treated during a qualifying 3-day hospital stay, or
    – started while you were getting SNF care for a medical condition that was treated during a qualifying 3-day hospital stay.

Daily rate for skilled nursing care include room and board:

  • Three meals per day served in main dining or rehabilitative dining areas
  • Tray service, plus snacks
  • Special diets upon physician order
  • Daily assistance with activities of daily living (ADLs), i.e., dressing, bathing, ambulation, personal hygiene and needs
  • Daily housekeeping service
  • Bed and bathroom linens (less incontinent care linens)
  • Administration of medications as prescribed by either attending/alternate physician
  • 24-hour supervision by licensed nursing personnel (R.N. or L.P.N.) and Certified Nursing Assistants
  • Assistance with feeding
  • Planned activities
  • Recreational and occupational programs
  • Drug regimen review
  • Social services consultation
  • Discharge planning and referral service
  • Rooms furnished in accordance with state and federal regulatory agencies

PLEASE NOTE: THE DAILY ROOM RATE DOES NOT INCLUDE THE FOLLOWING: PHYSICIAN VISIT CHARGES, DENTIST VISIT CHARGES, MEDICATION AND SUNDRY ITEMS, RESIDENT CARE MEDICAL SUPPLIES AND MATERIALS, INCONTINENT CARE SUPPLIES/LINENS, SPECIAL PHYSICIAN ORDERED THERAPIES SUCH AS PHYSICAL THERAPY, OCCUPATIONAL THERAPY, RESPIRATORY THERAPY, DIAGNOSTIC TESTS, AND OTHER SPECIALIZED CARE PROCEDURES, ETC.

A valuable online tool is “Nursing Home Compare” found in the “Search Tools” area of medicare.gov.

The Medicare website has a list of items that may help you determine if our center is best for you. Visit medicare.gov to find the full checklist or review this partial list below.

Basic Information

Our center provides the skilled care you need, and a bed is available.

Our center has special services if needed in a separate unit (e.g. dementia, ventilator, or rehabilitation), and a bed is available.

Our center is located close enough for friends and family to visit.

Resident Appearance

Residents are clean, appropriately dressed for the season or time of day, and well groomed.

Living Spaces

Our center appears clean and well kept.

The temperature in our center is comfortable for residents.

Staff

The relationship between the staff and the residents appear to be warm, polite, and respectful.

All staff wears name tags.

There is a full-time Registered Nurse (RN) in our center at all times, other than the Director of Nursing.

Residents’ Rooms

Residents may have personal belongings and/or furniture in their rooms.

Each resident has personal storage space (closet and drawers) in his or her room.

Residents have access to a personal telephone and television.

Residents have a choice of roommates.

Activities

Residents, including those who are unable to leave their rooms, may choose to take part in a variety of activities.

Our center has outdoor areas for resident use and staff help residents go outside.

Safety & Care

Residents get preventive care, like a yearly flu shot, to help keep them healthy.

Residents may still see their regular doctors.

Care plan meetings are held with residents and family members at times that are convenient whenever possible.

Our center has corrected all deficiencies (failure to meet one or more Federal or State requirements) on its last state inspection report.

Celebrating successes made each day. Read More